This Privacy Policy explains what personal information luke91 collects when you use the platform, how it is used and protected, and what rights you have over your own data. Please read it before registering an account.
These highlights capture the most important privacy principles. They complement the full policy below – please read the complete document for detail.
All personal and financial data on luke91 is protected with industry-standard encryption at rest and in transit. Your PKR balance, payment details and account information are never transmitted in plain text.
luke91 does not sell, rent or trade your personal information to third parties for their own marketing purposes. Data is shared only where necessary to operate the platform or comply with legal obligations.
You can request access to your personal data, ask for corrections, or request deletion at any time. These rights are available through the account settings or by contacting the support team directly.
luke91 uses cookies to keep your session active, remember preferences and understand how the platform is used. The types of cookies in use and how to manage them are explained fully in this policy.
Identity documents submitted for age or withdrawal verification are stored securely, used only for verification purposes, and are not shared beyond the compliance process. Documents are retained for the minimum period required.
luke91 does not knowingly collect or retain data from anyone under 18 years of age. Any account found to belong to a minor is closed and associated data removed from active systems as promptly as possible.
This Privacy Policy applies to the luke91 online gaming platform, accessible at luke91.win and through any associated mobile applications ("Platform", "we", "us", "our"). The platform operates as an online gaming service offering sports betting, slots, fish games, live casino games, and related services to adult users in Pakistan.
For the purposes of this policy, luke91 is the data controller responsible for the personal information collected from users of the platform. Questions, access requests, or data-related complaints should be directed to the support team through the contact details provided at the end of this policy.
luke91 collects the following categories of personal information from users of the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national identity information | Registration and verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | JazzCash/Easypaisa number, bank account details (for withdrawals) | Deposit and withdrawal |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history in PKR | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system | Every session |
| Usage Data | Pages visited, games played, betting markets accessed, session duration | Every session |
| Verification Documents | CNIC or equivalent identity document (where requested) | Verification requests |
Note: You are not required to provide more information than is necessary for the service you are using. Mandatory fields at registration are clearly marked.
Personal data is collected through the following means:
Personal data collected on luke91 is used for the following purposes:
luke91 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review.
Data processing on luke91 is carried out on the following legal bases:
luke91 shares personal data with third parties only in the following circumstances:
luke91 does not sell, rent or otherwise transfer your personal data to third parties for marketing, advertising or commercial purposes.
The luke91 platform uses cookies – small text files placed on your device – to operate core platform functions and understand how the platform is used. The following cookie types are in use:
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Non-essential cookies can be disabled without impacting core functionality.
luke91 retains personal data for the period necessary to fulfil the purposes described in this policy, and no longer. The following general retention periods apply:
Where data is retained solely to satisfy a legal obligation, it is not used for any other purpose during the retention period and access is restricted to personnel with a specific need.
luke91 applies technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect unauthorised access to your account, contact support immediately and change your password.
Your responsibility: Never share your login credentials with anyone. luke91 staff will never ask for your password in a support interaction.
You have the following rights in relation to your personal data held by luke91:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of your data where it is no longer necessary for our purposes and no legal retention obligation applies.
Object to processing carried out on the basis of legitimate interests, including marketing communications.
Request that processing of your data is restricted while a query or objection is resolved.
Receive your data in a structured, machine-readable format where processing is based on consent or contract.
To exercise any of these rights, contact the support team with your account details and the specific request. We will respond within a reasonable timeframe, and no later than thirty days for most requests.
Financial data associated with your PKR deposits and withdrawals is handled with a high level of care. When you deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed directly through the relevant payment provider. luke91 receives confirmation of the transaction but does not store your full mobile wallet PIN, card numbers, or bank account passwords.
Withdrawal processing requires that the destination account belongs to the same person as the platform account. This is verified against the name and identification information held on record. Attempting to withdraw to a third-party account is not permitted and will trigger a security review.
Transaction history is retained for the period set out in Section 8, primarily to satisfy financial record-keeping obligations and to support withdrawal verification processes.
The luke91 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted from active systems as promptly as possible and the associated account will be closed.
Parents or guardians who believe a minor has registered on the platform should contact support immediately so that the account can be reviewed and closed.
luke91 may update this Privacy Policy from time to time to reflect changes in platform practices, applicable regulations, or the services offered. Where changes are material, users will be notified at the next login. The date at the top of this page reflects when the policy was last updated.
Continued use of the platform following notification of changes constitutes acceptance of the revised policy. If you do not accept the revised policy, you may close your account and withdraw your balance as provided under the Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the luke91 support team through the live chat function on the platform or by email. Contact details are displayed in the footer of every page on this website.
If you raise a privacy complaint and are not satisfied with the response, you have the right to escalate the matter through any applicable data protection authority or regulatory body in your jurisdiction.
We take privacy concerns seriously and aim to acknowledge all requests within one business day. Most requests are resolved within five to ten business days, though more complex cases may take longer.